We are searching for a detail-orientated, deadline-driven service engineer to join our growing company. The service engineer's responsibilities include Repairing faults, Servicing Machines, Machine Assembling, Installation of the Machines, and Providing Training to the customer about the usage of the Machine,. You should provide friendly, efficient service at all times.
To be successful as a service engineer, you should be knowledgeable about machines and willing to accept constructive criticism. Ultimately, an outstanding service engineer will exhibit resourcefulness as well as superb active listening and troubleshooting skills.
Responsibilities
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Using various strategies and tools to provide effective solutions to customers' concerns.
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Communicating with clients, engineers and other technicians to ensure that services are delivered effectively.
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Promptly following up on service requests and providing customer feedback.
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Conducting quality assurance and safety checks on all Machines.
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Delivering Training to ensure that customers are educated on safe and effective Machine use.
- Providing recommendations about new features and product improvements.
Must Have
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A bachelor's degree in Mechanical engineering is preferred.
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A valid driver's license and willingness to travel.
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Excellent active listening and customer service skills.
- The ability to deal with multiple requests without being overwhelmed.
Nice to have
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The ability to remain professional under pressure.
- Superb work ethic and a growth mindset.
- Continuous Learning and Development
- Teamwork and Collaboration
- Customer Focus
What's great in the job?
- Great team of smart people, in a friendly and open culture
- Expand your knowledge of Jwellery business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
Our Product
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Perks
A full-time position
Attractive salary package.
Trainings
On Job Training Provided
Sport Activity
Celebrate Sport Day Every Year
Eat & Drink
Tea provided.